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Privacy & legal
How we collect, use and protect your data — and the terms and refund policy behind every booking.
Legal Information
Everything you need to know about our policies and terms
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Privacy Policy
Last Updated: January 2025
Your Privacy Matters: TourInKohsamui is committed to protecting your personal data in compliance with GDPR and Thailand's PDPA.
1. Data Controller Information
Company: Southeast Asia Co., Ltd.
Company Registration: 0845567018501
TAT Licence: 44/00448
Website: www.TourInKohsamui.com
Email: Info@tourinkohsamui.com
Location: Koh Samui, Surat Thani, Thailand
2. Data We Collect
| Data Type | Purpose |
|---|---|
| Personal Information | Name, email, phone for booking verification |
| Payment Data | Secure payment processing (PCI compliant) |
| Booking Data | Tour selections, dates, preferences |
| Technical Data | IP address, browser info, device type |
3. How We Use Your Data
- Contractual Necessity: Processing bookings, payments, customer support
- Legitimate Interests: Improving services, fraud prevention, marketing
- Legal Obligations: Tax/accounting, compliance with Thai laws
- Consent: Marketing emails, non-essential cookies
4. Your Data Protection Rights (GDPR/PDPA)
- ✓ Right to Access your data
- ✓ Right to Rectification (correct inaccurate data)
- ✓ Right to Erasure ("right to be forgotten")
- ✓ Right to Restrict Processing
- ✓ Right to Data Portability
- ✓ Right to Object to processing
- ✓ Right to Withdraw Consent
Exercise Your Rights: Contact Info@tourinkohsamui.com with your request. We respond within 30 days.
5. Data Security
- SSL/TLS encryption for all data transmission
- PCI DSS compliant payment processing
- Regular security audits and monitoring
- Limited staff access on need-to-know basis
6. Data Retention
- Booking data: 7 years (tax/legal requirements)
- Marketing data: Until you unsubscribe
- Analytics: 26 months (Google Analytics default)
Terms & Conditions
Last Updated: January 2025
⚠️ Important: By using our services, you agree to these terms. Please read carefully before booking.
1. Nature of Our Services
TourInKohsamui operates as a booking intermediary connecting customers with independent third-party tour operators and service providers. We do not own or operate tours directly.
2. Our Responsibilities
- Facilitating bookings between customers and operators
- Processing payments securely
- Providing customer support
- Vetting service providers
3. Booking Process
A booking is confirmed only when:
- Payment has been processed
- Availability confirmed by operator
- You receive written email confirmation
4. Pricing
- All prices in Thai Baht (THB) unless stated
- Prices subject to change until confirmed
- Price errors: We reserve right to cancel and refund
5. Customer Obligations
- Must be 18+ years to book
- Provide accurate information
- Arrive on time for tours
- Follow operator instructions and safety guidelines
- Respect local laws and customs
6. Liability Limitations
TourInKohsamui is not liable for:
- Acts, errors, or negligence of third-party operators
- Personal injury or property damage during activities
- Delays or cancellations by service providers
- Force majeure events
Travel Insurance Strongly Recommended: We recommend comprehensive travel insurance covering medical emergencies, trip cancellation, and personal accidents.
7. Governing Law
These terms are governed by the laws of Thailand. Disputes subject to jurisdiction of courts in Surat Thani Province.
Refund & Cancellation Policy
Last Updated: January 2025
Standard Cancellation Timeline
| Cancellation Timeframe | Refund Amount |
|---|---|
| 30+ days before tour | 100% refund |
| 15-29 days before | 75% refund |
| 8-14 days before | 50% refund |
| 3-7 days before | 25% refund |
| 0-2 days before | No refund |
| No-show | No refund |
How to Cancel
- Email: Info@tourinkohsamui.com (Subject: "Cancellation Request")
- Include: Booking reference, name, tour details
- Wait for written confirmation (within 24 hours)
Refund Processing Time
- Credit/Debit Cards: 7-14 business days
- Bank Transfers: 3-5 business days
- Cash Refunds: 5-7 business days
Tour-Specific Policies
Full Moon Party Packages
- 45+ days: Full refund
- 30-44 days: 50% refund
- Less than 30 days: No refund
Vehicle Rentals
- 72+ hours: Full refund
- 24-72 hours: 50% refund
- Less than 24 hours: No refund
Force Majeure
In cases of natural disasters, pandemics, government restrictions, or other unforeseeable events:
- Option 1: Full credit voucher (valid 24 months)
- Option 2: Reschedule within 24 months
- Option 3: Refund minus non-recoverable costs (10-30%)
Cookie Policy
Last Updated: January 2025
What Are Cookies? 🍪
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience.
Types of Cookies We Use
1. Essential Cookies (Always Active)
| Cookie | Purpose |
|---|---|
| session_id | Maintains your browsing session |
| cart | Remembers items in shopping cart |
| localization | Language/currency preferences |
2. Analytics Cookies
- Google Analytics: Track page views, user behavior (anonymized)
- Helps us improve website performance
3. Marketing Cookies
- Google Ads, Facebook Pixel
- Show relevant ads, measure campaign effectiveness
- You can opt out at any time
How to Control Cookies
Browser Settings:
- Chrome: Settings → Privacy → Cookies
- Firefox: Settings → Privacy & Security
- Safari: Preferences → Privacy
Opt-Out Tools:
- Google Analytics: Browser Add-on
- Google Ads: Ad Settings
⚠️ Note: Blocking essential cookies may affect website functionality (shopping cart, login, preferences).
Disclaimer
Last Updated: January 2025
1. Intermediary Role
TourInKohsamui acts solely as a booking platform. We connect customers with independent tour operators but do not own, operate, or manage any tours or services.
2. Liability Limitations
We are not responsible for:
- Quality or safety of third-party services
- Personal injury or property damage during activities
- Actions or negligence of tour operators
- Equipment failures or maintenance issues
- Weather-related disruptions
3. Website Information
While we strive for accuracy, we make no warranties regarding:
- Tour descriptions and itineraries (provided by operators)
- Pricing and availability
- Photos and promotional materials
- Weather forecasts
4. Safety & Risk Acknowledgment
⚠️ Important: Travel and tours involve inherent risks including physical injury, illness, and property damage. By booking, you acknowledge these risks and agree to:
- Assess your own fitness level
- Follow safety instructions
- Purchase appropriate travel insurance
- Accept responsibility for your safety
5. Maximum Liability
In the unlikely event we are found liable, our maximum liability shall not exceed the amount paid for the specific service in question.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content, privacy practices, or services.
7. Contact Us
For questions or concerns about these policies:
- Email: Info@tourinkohsamui.com
- Website: www.TourInKohsamui.com
- Location: Koh Samui, Surat Thani, Thailand
Terms of Service
By using tourinkohsamui.com and booking any tour or service through our platform, you agree to the following terms.
1. Operator Information
tourinkohsamui.com is operated by Southeast Asia Co., Ltd., a company registered in Thailand (Registration: 0845567018501) and licensed by the Tourism Authority of Thailand (TAT Licence: 44/00448). All bookings are made with Southeast Asia Co., Ltd. as the contracting party.
2. Booking & Payment
All bookings are confirmed upon receipt of payment or payment confirmation. Prices displayed on the website are in Thai Baht (THB) and include all taxes and fees unless otherwise stated. Hotel pickup from any location on Koh Samui is included in all tour prices unless explicitly noted.
3. Cancellation & Refunds
Free cancellation is available 48 or more hours before the scheduled tour date. Cancellations made 24-48 hours before the tour date are eligible for a 50% refund. Cancellations made less than 24 hours before the tour date are not eligible for a refund. All refund requests must be submitted through the booking confirmation email or by contacting Info@tourinkohsamui.com.
4. Tour Changes & Availability
Tours are subject to weather conditions and minimum participant requirements. In the event of cancellation by the operator due to weather or safety concerns, customers will receive a full refund or the option to reschedule at no additional cost. We reserve the right to modify itineraries for safety reasons without prior notice.
5. Age Requirements
Driving activities (ATV, Buggy, Jet Ski, Enduro) require the driver to be at least 17 years old. Children of all ages are welcome on boat tours and non-driving activities unless otherwise specified on the product page. Parents or guardians are responsible for minors at all times.
6. Liability
Southeast Asia Co., Ltd. acts as a booking agent connecting customers with licensed tour providers. While we vet all providers for safety and quality, the tour provider is directly responsible for the execution of the tour. Participants join all activities at their own risk. Travel insurance is strongly recommended.
7. Privacy
Your personal data is handled in accordance with our Privacy Policy above. We do not sell or share your personal information with third parties for marketing purposes.
8. Contact
For any questions regarding these terms, please contact us at Info@tourinkohsamui.com.
Last updated: March 2026
