Frequently Asked Questions

TourInKohSamui is a local travel agency offering tours, day trips, private transfers, and ferry tickets across Koh Samui and nearby islands.

You can reach us via Live Chat or email, both available in the footer of every page. We respond fast — especially during office hours.

Our staff communicates in English, Thai, and Spanish. We also use real-time translation technology that allows us to assist customers in almost any language — so don't hesitate to reach out regardless of where you're from.

Yes. Our local team operates directly on the island to ensure quality and real support for every guest — not a call centre somewhere else.

Head to kohsamui.tours, pick your excursion, select your date and number of participants, and follow the checkout steps. Your spot is secured the moment you complete the booking, and your Online Voucher will be sent by email once confirmed by the local operator.

Yes. The moment your booking goes through, an order confirmation lands in your inbox with all your tour details. Your pickup time arrives in a separate email — sent by the evening before your tour date at the latest. That email is your Official Online Voucher. No printing needed — just show it on your phone to your driver or guide.

We recommend booking 2 to 5 days ahead, especially during high season when spots fill up fast. That said, most tours accept bookings until 9:30 PM the night before. Some private tours and ATV experiences can even accommodate same-day requests — reach out via Live Chat or email and we'll check availability for you.

Yes, depending on availability. For same-day bookings, contact our support team directly via Live Chat or email.

Yes. Simply enter the recipient's details during checkout — name, email, and any relevant participant information. The Online Voucher will be sent to whichever email address you provide. If you'd like a personalised gift note included, mention it in the Comments field at checkout.

You can reschedule depending on tour availability. Contact our support team at least 48 hours in advance. Same-day changes are not covered under the free cancellation window.

We offer several ways to pay so you can choose whatever works best for you. Online bookings accept Credit Card (via Stripe), PayPal, and Bank Transfer (Thai bank transfers currently). We are adding Wise, Revolut, PromptPay and Payoneer in 2026, along with cash payment points across the island to facilitate pre-payments on-island.

Prefer to handle it in person? Many of our excursions let you lock in your spot today and pay in Thai Baht on the day of the tour, directly with the local operator — available for bookings under ฿8,000 THB. Just look for the payment method badge below the "Add to Cart" button on each tour page.

Yes. Full Moon Party transfers, ferry tickets, and all products from our Transfers section must be paid in full at the time of booking. The "Book Now, Pay Later" option is not available for these products. Your Online Voucher is issued only after payment is confirmed, and it's required to board.

We don't offer partial deposits. However, many tours come with a "Book Now, Pay Later" option — meaning you reserve your spot today and settle the full amount in cash on the day of the tour. This is available for bookings under ฿8,000 THB, and we reserve the right to decline any booking at our discretion.

It depends on the tour. Most excursions are priced per person. Private tours and boat charters typically show a per group or per boat base price for a set number of participants. Always check the pricing label on the product page before adding to cart.

Yes. A few ways to save:

Group tour discounts: Check our "Group Tours" section — many popular activities have dedicated group pricing. If you don't find one for your preferred tour, contact us on Live Chat and we'll try to arrange it.

Best Price Guarantee: Found the same tour cheaper elsewhere? We'll match it and add an extra 7% on top. Note: doesn't apply to already discounted products, and price proof must be submitted at least 3 days before your tour date.

Yes. Our system processes international payments, automatically converting to Thai Baht (THB) based on current exchange rates.

The main difference comes down to comfort, boat type, and group size.

Budget: Standard tour boats or larger speedboats — great value if you're comfortable sharing the experience with a bigger group.

VIP: A more premium setup — higher-quality snorkelling gear, more attentive guides, and faster, more comfortable speedboats or luxury longtail boats. Fewer people, less waiting, better access to spots before the crowds arrive. VIP does not necessarily mean private.

Private tours are clearly marked — here's what to look for:

The title: Tour names explicitly include the word "Private" (e.g., Private Island Tour, Private Speedboat Charter).

Pricing: Instead of a per-person rate, private tours show a base price per group or per boat.

Flexibility: Private tour descriptions highlight the option to choose your own start time and customise the itinerary.

Depends on the tour type. Private tours are highly flexible — talk to your guide or driver and shape the day around what interests you most.

Group (join-in) tours follow a fixed schedule to keep things running smoothly for everyone. Minor adjustments may happen due to weather or traffic, but the core itinerary stays as listed.

Important: keep an eye on your emails (check spam too) in case the tour provider needs to notify you of changes to pickup time, pickup location, or weather-related adjustments.

For most group tours, pickup times are assigned by the local operator based on your location and the route. Your confirmed pickup time will arrive by email the evening before your tour. If you have a specific constraint — early flight, hotel checkout, medical appointment — mention it in the Comments field when booking and we'll flag it to the operator.

Everything is on the tour product page, organised into clear sections:

Booking form: On desktop it's on the right side. On mobile, tap "BOOK NOW" to open it.

What's Included / What to Expect: Found below the main images — covers the full itinerary, inclusions, and activities.

Pickup & Meeting Point: Look for "Return Process & More Information". Cruise passengers have a dedicated section.

More Information: What to bring, food, safety, pregnancy restrictions, and pickup specifics for that tour.

Cancellation Policy: Every product page has a dedicated Cancellation section with refund rules and a direct cancellation button.

Yes. We offer both private and shared tours for most destinations. Private tours can be customised to your schedule and group size.

Most tours include hotel transfers. Pickup details are listed under each tour description.

Yes. We can cater to most dietary needs — vegetarian, vegan, gluten-free, and common food allergies. Mention your requirements in the Comments field during checkout so we can inform the caterers or restaurant in advance.

Depends on the excursion — here's a quick guide:

Boat trips: Swimwear, towel, reef-safe sunscreen, hat, sunglasses, and a waterproof bag.

Island tours & temples: Clothing that covers shoulders and knees (mandatory for temples), comfortable walking shoes, and a camera.

All tours: A small amount of cash in Thai Baht for snacks, souvenirs, or tips.

Yes. All guides are licensed by the Tourism Authority of Thailand (TAT) and communicate in English.

Safety is non-negotiable for us. Every boat is equipped with life jackets for all passengers, and we exclusively work with licensed, experienced guides. Weather conditions are monitored constantly — if conditions are deemed unsafe, the trip is postponed or cancelled. All vehicles are regularly maintained and conditioned for a comfortable, secure journey.

Yes. All participants are covered by accident insurance on every tour — a mandatory requirement under Thai law for licensed tour operators. Full names, gender, and passport numbers of all participants must be provided at the check-in counter. For certain tours, we require this before your tour date — if that applies, you'll see an Insurance field during the booking process. Fill it in for every participant without exception.

A bit of rain is normal in Samui and usually not enough to cancel. Tours run as long as sea and road conditions are safe. If the Thai Navy or local authorities declare conditions dangerous — high waves, storms — the tour will be cancelled. In that case, you can choose to reschedule for another available date or receive a full refund on any prepaid amount.

Not always. For tours visiting Angthong Marine Park, the entrance fee (300 THB adults / 150 THB children) is not included — it's a government fee paid directly to the park rangers in cash on the day. The same applies to Koh Tan and Koh Madsum. Always check the "What's NOT Included" section on the product page before booking.

Infants: Most tours are family-friendly. Children under 4 typically join free of charge.

Pregnant women: We do not recommend speedboat tours during pregnancy due to the rough, bumpy nature of the ride. Please check the tour description before booking.

Elderly travelers: We recommend Sailing Boat or Large Boat options — significantly smoother and more stable than speedboats.

When in doubt, contact us via Live Chat before booking.

We cover most locations across the island. However, some villas sit on hills that standard minivans can't safely access. Keep an eye on your emails — the provider will contact you if they need to adjust the pickup location and will need your confirmation. Always write your hotel or residence name in the Comments field, and provide a valid email and WhatsApp number so drivers can reach you directly. In those cases, pickup will be arranged at the nearest accessible point — bottom of the hill, a 7/11, or a nearby resort entrance.

No. Masks and snorkels are provided on all boat trips. You're welcome to bring your own for hygiene or comfort reasons. Fins are generally not provided to protect the coral reefs from accidental damage, though they can sometimes be rented at the pier.

We only work with operators who treat animals with respect. Elephant experiences on our platform focus on observation in a natural environment — no riding, no performances. Before booking any animal-related tour, read the "What to Expect" section carefully on the product page so you know exactly what the interaction involves.

We get it — plans change. Here's how it works:

Free cancellation: Cancel at least 48 hours before your tour for a full refund.

Late cancellation: 24 to 47 hours' notice means 50% refund eligibility.

No refund: Under 24 hours' notice will not be considered and is charged in full.

No-shows & late arrivals: If you miss the group at the meeting point, the full price applies. No exceptions. "Book Now, Pay Later" does not mean "if I don't go, I don't pay" — Thai regulations will have a full report on no-show cases.

Same-day changes: Any modifications on the day of the tour fall outside the free cancellation window.

Bad weather: If Thai authorities or the Thai Navy cancel activities due to unsafe conditions, we'll offer a reschedule or refund on prepaid bookings.

Illness: A medical certificate from a local Koh Samui entity — issued after your booking and before the tour starts — is required to process a refund for health-related cancellations.

Important: Our official cutoff for changes is 11:59 PM (GMT+7), two days before your tour date.

Reply to your booking confirmation email or contact us via Live Chat. Our team will review your case and process the refund within 3–5 business days.